Returns

At AL-KO we want you to be happy with your purchase, but we understand that there may be occasions where you may wish to return a product, so we have tried to make this process as simple as possible.
 
Damaged during delivery, defective, incorrectly advertised or not what was ordered.
You can return your purchase to us within 30 days of receipt if it has been damaged during delivery, is defective, has been incorrectly advertised or isn't what you ordered. We will issue a full refund or replacement at no additional cost.
To ensure the safe and efficient processing of your returned item, please fill out our Return Form. We will contact you by e-mail shortly with further details on how and where to return.
 
No longer wanted and unopened
If you no longer want your purchase and it remains unopened and unused fill in our Return Form within 14 days of receipt for a refund. We will contact you by e-mail shortly with further details on how and where to return.
Please be aware that we cannot refund your postage costs, as there is no error on our part.
 
Please note that we cannot process a refund until we have received the item and cannot accept responsibility for any items lost or damaged in transit. Please ensure you package the item(s) appropriately and select a suitable delivery method according to the value of the item(s).
 
 Guarantee
All our products carry a minimum of 12 months guarantee. This is in addition to your statutory rights.
The guarantee is available to the original purchaser only, when accompanied with the original receipt or online order number.
The guarantee does not cover faults caused by factors outside of AL-KO's control, including failure to follow the user guide and maintenance instructions, normal wear and tear, inappropriate use, accidental damage, inappropriate cleaning, modification, alteration or transformation of the product.

Returns

At AL-KO we want you to be happy with your purchase, but we understand that there may be occasions where you may wish to return a product, so we have tried to make this process as simple as possible.
 
Damaged during delivery, defective, incorrectly advertised or not what was ordered.
You can return your purchase to us within 30 days of receipt if it has been damaged during delivery, is defective, has been incorrectly advertised or isn't what you ordered. We will issue a full refund or replacement at no additional cost.
To ensure the safe and efficient processing of your returned item, please fill out our Return Form. We will contact you by e-mail shortly with further details on how and where to return.
 
No longer wanted and unopened
If you no longer want your purchase and it remains unopened and unused fill in our Return Form within 14 days of receipt for a refund. We will contact you by e-mail shortly with further details on how and where to return.
Please be aware that we cannot refund your postage costs, as there is no error on our part.
 
Please note that we cannot process a refund until we have received the item and cannot accept responsibility for any items lost or damaged in transit. Please ensure you package the item(s) appropriately and select a suitable delivery method according to the value of the item(s).
 
 Guarantee
All our products carry a minimum of 12 months guarantee. This is in addition to your statutory rights.
The guarantee is available to the original purchaser only, when accompanied with the original receipt or online order number.
The guarantee does not cover faults caused by factors outside of AL-KO's control, including failure to follow the user guide and maintenance instructions, normal wear and tear, inappropriate use, accidental damage, inappropriate cleaning, modification, alteration or transformation of the product.