FAQ
Here you can find answers to the most common questions about shopping in our AL-KO online store, our products, payment methods, shipping, and returns. We want to make your experience as smooth and convenient as possible.
If you have any questions regarding AL-KO Secure Locks, we have a separate FAQ dedicated to this topic which you can find here.
Explore the sections below to quickly find the information you need.
Orders & Products
Where can I find AL-KO products?
Are the products easy to install?
Do you offer spare parts?
Orders & Shipping
How can I place an order?
Simply add the desired items to your cart and proceed to checkout. You can complete your order securely online in just a few steps.
Which countries do you deliver to?
How long does delivery take?
Orders are usually delivered within 5–7 working days. If a product has a longer delivery time, this will be shown on the product page and during checkout. Delivery times may vary depending on stock availability. If your order has not arrived within 10 working days, please contact our customer service team with your order number.
How much are the shipping costs?
Payment
Which payment methods do you accept?
Is my payment information secure?
Returns & Refunds
Can I return an item?
How do I receive my refund?
Damaged during delivery, defective, incorrectly advertised or not what was ordered.
You can return your purchase to us within 30 days of receipt if it has been damaged during delivery, is defective, has been incorrectly advertised or isn't what you ordered. We will issue a full refund or replacement at no additional cost.
 To ensure the safe and efficient processing of your returned item, please fill out our Return Form. We will contact you by e-mail shortly with further details on how and where to return.
Do your products come with a guarantee?
 Please note: It does not cover damage caused by misuse, neglect, normal wear and tear, or unauthorized modifications.